Hi, we're MOBILE WORLD STORE and welcome to the MOBILE WORLD STORE Market Refund Rules. These rules outline what you can expect from authors of the items you buy. They provide a transparent approach to refunds giving you a great platform experience and a "fair go".
As the creator and owner of the items on MOBILE WORLD STORE Market, each author is responsible to you for items you purchase. These rules are based on consumer laws that we think are the best “baseline” to apply to transactions that happen on MOBILE WORLD STORE Market so you as the buyer have a consistent experience and know what to expect from all authors. Please be aware that in addition to these rules, each country has its own laws surrounding refunds, and these local laws are not excluded if they apply to you.
Here are the situations in which we expect authors to give a refund on an item and related services you have purchased. For more information see this :
ITEM IS "NOT AS DESCRIBED"
An item is "not as described" if it is materially different from the item description or preview so you should expect the author to "tell it like it is" when it comes to the features and functionality of items. If it turns out the item is "not as described" you will be entitled to a refund.
ITEM DOESN'T WORK THE WAY IT SHOULD
If an item doesn't work the way it should and can't easily be fixed you are entitled to a refund of the item. This includes situations where the item has a problem that would have stopped you from buying it if you'd known about the problem in the first place. If the item can be fixed, then the author is required to do so promptly by updating the item otherwise you are entitled to a refund of that item.
ITEM HAS A SECURITY VULNERABILITY
If an item contains a security vulnerability and can't easily be fixed you are entitled to a refund of the item. If the item can be fixed, then the author should do so promptly by updating the item. If the item contains a security vulnerability that is not patched in an appropriate timeframe then you are entitled to a refund of that item.
ITEM SUPPORT IS PROMISED BUT NOT PROVIDED
If an author advertiser their item as including item support and you do not provide that support in accordance with the item support policy you will be entitled to a refund of your purchased support.
ITEM SUPPORT EXTENSION NOT USED
If you purchase an item support extension and request a refund of that extension before your existing item support expires you are entitled to a refund of that item support extension.
WHY A REFUND MAY NOT BE GIVEN
If the item is materially similar to the description and preview and works the way it should, there is generally no obligation to provide a refund in situations like the following:
- you don't want it after you've purchased it;
- the item did not meet your expectations;
- you simply change your mind;
- you bought an item by mistake;
- you do not have sufficient expertise to use the item;
- you ask for goodwill; or
- you can no longer access the item because it has been removed (we advise you to download items as soon as you have purchased them to avoid this situation).
If you and an author can't come to an agreement about a refund, you can raise a dispute and have Envato investigate the matter. We will make a decision based on all available information and you agree that our decision is final.
MOBILE WORLD STORE opened in August 2015. We offer a wide variety of hobbies, job, sports products inspired and downright funny t-shirts that won't break the bank! Our philosophy is simple, we do all the work! From customer service, designing, printing, photography, shipping, website design, and trying to watch our kids at the same time! By doing this, we keep our overhead really low which gives you the customer a great deal, without having to sacrifice on quality.
Feel free to contact MOBILE WORLD STORE Customer Service department with any issues.
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